Delivery Policy

Where Do We Deliver?

Natural Health Company delivers Australia wide, but do not deliver to international locations. Natural Health Company products are delivered to street address’ & PO Box address’, by courier or Australia Post, depending on delivery location.


Once payment has been made and received by Natural Health Company, your order will usually be dispatched on the same day (for orders placed before 1pm) and the next business day for order placed after 1pm. Please note that Natural Health Company does not dispatch orders on weekends and public holidays.

Estimated Time of Delivery

Estimated delivery time for Sydney Metro and NSW is 1 – 3 working days. Orders outside of NSW may take within 2 -5 working days, depending on delivery location.

Delivery Cost

The following delivery costs apply:
Australia Wide – Flat rate of $6 AUD

Acceptance of delivery

Deliveries must be signed for and anyone at the delivery address who receives the products shall be presumed by Natural Health Company to be authorised to receive the products.

Back orders

Natural Health Company endeavour to ensure that all stock is available, however on occasion due to factors out of our control we may be sold out of a particular item. If this does occur, a Natural Health Company representative will contact you to discuss your options of either holding your order until the item arrives, offer an alternative flavour or product or arrange a refund.
If a product is on back order and you have ordered other items, Natural Health Company will send out the other products that are available. You will not be charged any additional shipping fee for the back order to be sent to you.

Delivery Issues

If your order has not arrived, please contact
If you wish to return a product or have received a damaged product, please refer to our Returns/Exchange Policy.

Natural Health Company is not responsible for any late deliveries or failure to deliver due to circumstances outside of our control. Will always do our best to follow up your order and make sure that you order arrives to you and arrive s on time.